FAQ

At CHAINPOINT LTD, each sculpture ornament we offer is a work of art, designed to bring beauty and inspiration into your space. While we hope every piece finds its perfect place, we understand that sometimes it may not meet your expectations.

Returns & Exchanges:

  • You may return or exchange any sculpture ornament within 30 days of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • Customized or commissioned pieces are non-returnable, unless damaged or defective.

Refunds:

  • Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

  • Exchanges can be arranged if you prefer another sculpture.

Damaged Items:

  • If your sculpture arrives damaged or defective, contact us immediately at support@chainpointltd.shop with photos of the item and packaging.

  • We will ensure a prompt replacement, exchange, or full refund.

Shipping Costs:

  • UK: Returns are free.

  • International: Return shipping is free; initial shipping fees (if applicable) are non-refundable.

Terms of Service

Welcome to CHAINPOINT LTD. By using our website chainpointltd.shop or placing an order, you agree to the following terms:

  1. Products: We provide handcrafted sculpture ornaments in glass, ceramic, metal, resin, and marble. Each piece may have natural variations, reflecting its unique artistry.

  2. Payments: Prices are in GBP (£) and payments are processed securely through authorized gateways.

  3. Order Acceptance: We reserve the right to refuse or cancel orders in case of suspected fraud or stock issues.

  4. Intellectual Property: All content on our website is owned by CHAINPOINT LTD and may not be reproduced without permission.

  5. Liability: We are not responsible for shipping delays caused by customs, couriers, or external factors.

  6. Governing Law: These terms are governed by the laws of England and Wales.

Shipping Policy

Every sculpture ornament is treated with care to ensure it reaches you safely.

Processing Time:

  • Orders are processed within 1–3 business days.

  • A confirmation email with tracking details will be sent upon dispatch.

UK Shipping:

  • Standard delivery is free.

  • Estimated delivery: 3–6 business days.

International Shipping:

  • Standard shipping: £15 flat rate.

  • Free shipping for orders over £200.

  • Estimated delivery: 7–15 business days.

  • Customers are responsible for any customs duties or local taxes.

Packaging:

  • Each sculpture is packaged with protective materials appropriate to its material and fragility.

Delays:

  • While we strive for timely delivery, we cannot control customs or courier delays but will assist in tracking any order.

Contact Information

We are here to assist you with any questions or concerns.

  • Email: support@chainpointltd.shop

  • Phone: +44 208 563 8192 (Mon–Fri, 9:00–18:00 GMT)

  • Registered Address: 15 Grovewood Place, Woodford Green, England, IG8 8PX

  • Company Number: 16715313

  • Legal Representative: Mohammad Nabil Chaudhry

Social Media:

  • Instagram: @chainpointltd

  • Facebook: Chainpoint LTD

  • Pinterest: Chainpoint Artistry

Press & Trade:

About Us

At CHAINPOINT LTD, we curate sculpture ornaments that transform spaces into reflections of artistry and imagination. Founded by Mohammad Nabil Chaudhry in England, our mission is to bring timeless craftsmanship into everyday life.

From delicate glass to expressive resin, sturdy metal to majestic marble, each piece is selected for its beauty, quality, and unique character. We believe art should not only reside in galleries—it should inspire homes, offices, and personal spaces.

Our commitment extends beyond selection; from careful packaging to attentive customer care, we ensure every interaction mirrors the elegance of our sculptures. Every piece tells a story, and we invite you to make it part of yours.

FAQ

Q1: What types of products do you sell?
We offer curated sculpture ornaments made from glass, ceramic, metal, resin, and marble.

Q2: Where do you ship?
We ship worldwide, including the UK and international destinations.

Q3: How long does delivery take?

  • UK: 3–6 business days

  • International: 7–15 business days

Q4: What is your return policy?
We offer a 30-day free return/exchange policy for items in original condition.

Q5: How are items packaged?
Each sculpture is carefully packaged with protective materials to ensure safe delivery.

Q6: Do you offer custom sculptures?
Currently, we offer curated collections only. Custom or commissioned pieces may be introduced in the future.

Q7: How do I care for my sculpture?
Dust gently with a soft cloth; avoid harsh chemicals, water, or direct sunlight.

Q8: How can I contact you?
Via email (support@chainpointltd.shop), phone (+44 208 563 8192), or our website contact form.